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Springfield Inc. – “Put your Life on our Line”

Kingsley, Michigan. July 7, 2016.

Springfield Inc.™ has acquired 3 commercial buildings in Grand Traverse County, next door to its company Headquarters.  The buildings were acquired to house the rapidly expanding Springfield SmartAnchor division.  Contact Scott Pryde, Springfield SmartAnchor general manager for assistance with cost effective solutions to your fall prevention needs.  Scott works closely with Tim Korson, Head Engineer, for SmartAnchor  to assure your facility safety requirement are met and that your rooftop safety plan is compliant.  Our products are designed to meet your needs – both indoors and outdoors.  Jobsite training is also available for your employees.

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Commercial Contractor Exceeding Expectations in Kingsley, Michigan

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One of our goals at Springfield is to EXCEED Customer’s expectations.  We understand that our customers are hardworking business people and that repairs to an industrial facility can be costly.  We are determined to provide the best possible solutions and the highest quality and at a reasonable cost.  Upon completion of our work, we ask our clients for feedback and LISTEN to what is said.

We generally ask:

  • Was our bid easy to understand?
  • Did we do what we promised to do in the bid proposal?
  • Did we show up when we said we would?
  • Were there any misunderstandings on the pricing/final invoice?
  • Were our crew members polite and mannerly?
  • Did the work we did solve your building issue?
  • What else can we do to help?
  • Who do you know that may be interested in our services?
  • Do you have any suggestions as to how our team could improve?
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Springfield Inc. Makes The Business News

Thank you Ross Boissoneau and TC Business News for capturing the essence of what we do!

View the article on the TCBN website as well: http://www.tcbusinessnews.com/roofing-company-keeps-on-top-of-safety-innovation/

Roofing Company Keeps On Top Of Safety, Innovation

Springfield ladder anchor

Most roofing companies do fine work, but they just put on roofs. They don’t concentrate on insulation or have a safety division that works with clients to provide them with dependable and reliable access to roof areas. And they probably don’t receive patents for their solutions in either area.

Of course, most companies don’t have a CEO who lives off the grid, either.

Springfield in Kingsley focuses on innovative solutions for its clients, whether that means simply roofing or providing insulation that keeps refrigerant tubes from icing up or leaking.

“We do a lot of work for food and fruit companies,” explained CEO Terry Umlor. That included trying to find ways to prevent ice buildups in freezers, or refrigerant lines filled with ammonia from being contaminated by water from leaks.

“We weren’t trying to create a widget (to) patent, but to solve a problem,” he said. “We struggled to find anything (that would work).”  cropped ladder bracket

But a search for a solution proved, well, fruitless. So they created their own. It took two years of research and development for the company to develop a product that would prevent contamination and protect against ammonia vaporization inside the pipes and the subsequent degradation of the insulation. It began using the process in 2008, and in 2012 was granted a patent for it, which it dubbed SmartShield™ technology. Not only do company clients see a return on their investment due to savings on energy and maintenance costs, they no longer face the specter of replacing the insulation every few years.

That’s not the only area where the company stands apart. It recently received a second patent, this time for its SmartAnchor™ Fall Prevention System. The product safely secures an extension ladder to the roof of a building in order to keep it from slipping sideways along the roofline or slipping out from the wall at the ground level.

“The old way of working was to run and hide from OSHA (the federal Occupational Safety and Health Administration),” said Nick Jacqmain, company president. “Terry made the decision to embrace safety, make it an everyday thing. It’s the right thing to do.”
Springfield workers work on roofs of all shapes, sizes, and pitches. “We’re confronted with many different issues,” said Umlor. “We want to ensure a safe work environment.”

Since the issue of worker safety can keep people up at night, it seems only right that that’s when the solution came to Umlor. “I woke up in the middle of the night and came up with the idea,” he said. The next day he presented it to the rest of his staff for discussion and modifications, and within a week they were using it.

That was two years ago. Six months after the initial design they began the patent application, and received the patent earlier this year.

The company also touts its use of rooftop natural daylight fixtures. The so-called “skylights on steroids” are tube fixtures which concentrate and evenly distribute sunlight from the roof into the industrial workspace. The natural light can cut energy bills in half by eliminating the need for artificial lights.

The skylights are made in the U.S. by Orion Energy Systems and are used by beverage company MillerCoors in its distribution facility in Milwaukee, resulting in savings of $127,000 a year on electric lighting.

All in a day’s work for the company, which has clients across Michigan as well as some nearby states. Jacqmain said it stems from Springfield’s focus on the entire scope of a client’s needs. “Even before entering the fall protection business we were always looking at the building envelope,” he said.

And yearticle april Joshs, Umlor and his wife Terri Jo (company CFO and human resources director) do indeed live off the grid. Their home is a mile from the road, and the cost to get hooked up was steep. Umlor had always been interested in alternative energy, and today their home is powered
by solar cells and wind turbines. He estimated that the cost of purchasing and installing all the energy sources they currently have would run around $30,000-40,000 today, though he built it bit by bit over the years. “We have a TV, microwave, washer and dryer,” he said. “We have just become more conscious of using energy.”

That kind of innovative thinking has obviously served his company well.

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Duro-Last® Roofing, Inc. Honors Springfield Inc. with Admission to the Admiral Club

durolastSAGINAW, MICHIGAN – In recognition of outstanding achievement in quality workmanship, customer satisfaction, and 2015 sales volume , Duro-Last Roofing, Inc. recently welcomed Springfield Inc. to the Admiral Club. Inductees were honored during Duro-Last’s National Sales Seminar held in Palm Desert, California, January 31-February 2, 2016.

“Every year at the Duro-Last Sales Seminar I am reminded of how our contractors are “Best in Class,” and Springfield is a perfect example of that,” said Duro-Last Chairman of the Board Jack Burt. “Springfield has been consistently going above and beyond for their customers with high-quality work and integrity. We are excited to see what they accomplish in the next year as an authorized Duro-Last contractor.”

 

About Duro-Last®, Inc.

Known as the “World’s Best Roof®”, Duro-Last®, Inc. is the world’s largest manufacturer of custom prefabricated, thermoplastic single-ply roofing systems.  Factory controlled custom prefabrication eliminates up to 85% of field seams, resulting in lower on-site labor costs and easier installation. This highly sustainable and extremely durable roofing system is leak-proof, virtually maintenance-free and resistant to chemicals, fire, punctures, and high winds. Over two billion square feet of Duro-Last membrane has been installed throughout North America. Duro-Last is headquartered in Saginaw, Michigan with additional manufacturing facilities in Grants Pass, Oregon; Jackson, Mississippi; Sigourney, Iowa; and Carrollton, Texas. For more information on Duro-Last, call 800-248-0280 or visit www.duro-last.com.

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Great Customer Service “RULES” the world at Springfield

Service Crossword Concept

By Terri Jo Umlor, Vice President

Whether its postage meters, cell phones, filing cabinets, or toilet paper, Springfield makes buying decisions based upon the level of customer service we receive.  If the customer service is there, we will also be there with our checkbook.

A business, no matter what they are selling or producing, needs to “dial” in on customer service.  It doesn’t matter how great the product is and how long it will last, if the customer service isn’t there – – – Springfield is NOT buying it.

Fortunately for Springfield, Northern Michigan is full of vendors and small business entities that have “customer service” as their middle name.  This is why we do everything we can to purchase goods and services from our friends in Kingsley, Cadillac, and Traverse City.  We continue to be awed by how much our local vendors care about our success.

Contact us for a list of our local vendors who have outstanding customer service.

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Employee Retention

Springfield Owners Terry and Terri Jo Umlor claim having fabulous employees is one of their biggest blessings.  But how does Springfield hire, retain and keep these fabulous people happily employed?  Let’s face it, Northern Michigan construction is tough – the summers are hot and many times there is no shade where we are working.  Additionally, brutal outdoor work during the wintertime poses many special challenges.  Even so, Springfield employees seem to maintain a friendly comradery with each other and with management that is impressive.

The following are a few tried and true pointers for retaining fabulous people

  • Ask your field teams for their opinions and thoughts and be willing to honestly LISTEN to their feedback and opinions—After all, they are the ones actually performing the work and their insight will be invaluable to you as the owner and will send them a strong message of “I care about what your work day is like”
  • Allow employees to give anonymous peer reviews of their team mates upon an employees work anniversary and READ and PONDER what your employees say about each other.  Watch specifically for their suggestions regarding safety and teamwork and you will be astounded by the quality and caliber of your team.  We find over and over again that our teams support and help one another and strive to keep each other safe.  Someone who doesn’t “buy in” to that mindset usually will weed themselves out and find another place of employment.
  • Do special activities with your employees – – – go fishing with the group, go to a shooting range with them, throw a Christmas party for them, a card party, and by all means – – -honor them when they have major life events such as marriage, birth of their children, etc.
  • Cover their health insurance and provide benefits such as paid vacation, paid holidays and retirement plans.  Be proactive and do more than what is required by law to treat your teammates as the VIPS that they are!!!

Terry and I hope you have enjoyed these tips on happy employees.  Our team is tremendous beyond belief and we are grateful every day to each and every member of the Springfield team

Below is a photo of some of our guys at the 2015 Fishing Derby and two of our girls at the yearly Girl’s Day Out!

3 guys on a boatgirls day 2

 

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